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Terms & Conditions

  • Twin share options are only available for friends or family traveling together. The large King size bed can be shared or an additional bed (king single) can be placed in your room upon request. Twin share rates start from $1,495 USD pp. Twin share options are available in the Private Luxury Bungalow.
  • High season surcharge applies to school holidays, July – August and Christmas New Year Retreat weeks.
  • Package inclusions vary depending on length of stay. The sightseeing day to Ubud is set on Tuesday and the culture day is set on Thursday, so shorter stays may miss these events. These days are subject to change.
  • Advertised accommodation prices are for our base package.
  • Check in on arrival day is from 2:00 PM. Room check out on departure day is at 12:00 PM. Resort check out on departure day is 1:00PM. The last departure transfer will be scheduled for this time. If you have a late flight we can organise a private driver for you at an additional cost.

Cancellation Policy

Exceptions to our policy will not be made for any reason. We do not offer discounts, refunds or credit for arriving late or leaving early and any offered activities missed while on the retreat.

The Palm Tree House in association with Escape Haven Bali offers no refunds for any reason, including weather, injury, or personal emergencies. We are committed to providing a high quality holiday, have very limited spaces and maintain a standard of never canceling a retreat with guests booked on it; therefore we expect to receive only firm bookings from intended guests. However, if a guest must cancel their reservation, our policy is as follows:

Terms and Conditions:

  1. To confirm your place on our retreat full payment or the agreed deposit must be made (deposit if first retreat date is more than 90 days away, less than 90 days is full payment)
  2. If your confirmation is by deposit. The full amount of the retreat package price is due 90 days prior to the retreat start date. Except ‘pay up front offers’ where full balance is due at time of booking
  3. If your retreat balance is not settled within 90 days of your arrival date your rate will change from any sale rate and special inclusions to the regular rate
  4. Any bank fees incurred through transferring funds are the responsibility of the guest
  5. To join the retreat, all guests must obtain travel insurance that covers the individual for all medical treatment while traveling abroad; along with a trip cancellation insurance which covers the individual or company, in this case Escape Haven, if a retreat is cancelled by either party. Proof of insurance will be required prior to participation, as will a signed copy of the liability waiver form
  6. If The Palm Tree House in association with Escape Haven cancels a retreat, net total of money paid for retreat package will be refunded. Escape Haven is not responsible for expenses incurred in preparation for any cancelled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness
  7. The Palm Tree House in association with Escape Haven offers no cash, cheque or credit card refunds for cancellation or any change to booking by a guest for any reason, including injury, personal emergencies and political actions: our cancellation policy will apply and no exceptions will be entertained
  8. The Palm Tree House in association with Escape Haven offers a Book with Confidence guarantee. For any postponement of a retreat due to Covid (guest has doctor verified PCR proof, international border closure) guests are offered free date change with no fees or penalties up to two years from your retreat date (excluding date moves to Easter and Christmas/New Years which will be a higher rate)
  9. For any postponement of a retreat or change of booking to an alternative date, the cancellation policy applies.
    (a) If a guest cancels before 90 days to the first day of the retreat, 100% of their package will be credited to another retreat week at Escape Haven within one year of their original booking.
    (b) If a guest cancels between 30- 90 days of the first day of the retreat, 25% of their payment is forfeited and 75% of their balance is credited to any other date within one year of their original booking.
    (c) If a guest cancels within 30 days of the first day of their retreat 50% is credited and 50% is forfeited.
    (d) If a guest cancels within 14 days of their retreat start date, their payment is forfeited in full.
  10. All cancellations must be received in writing via email.
  11. The Palm Tree House in association with Escape Haven does not offer discounts, refunds or credit for arriving late, leaving early or missing any of the activities/meals while on the retreat.
  12. A retreat reservation is fully transferable to another female over the age of 18, for the same date and package.

By confirming your booking with The Palm Tree House and/or Escape Haven, you are agreeing to the following:

I understand that travelling with The Palm Tree House in association with Escape Haven Bali may involve risks (and rewards) above and beyond those encountered on a more conventional holiday, and that I am undertaking an adventure trip with inherent dangers. I understand that I am travelling to geographical areas where, amongst other things, transport, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I have read and understood the Escape Haven travel dossier for the trip I am undertaking and have provided details of any pre-existing medical conditions I have The Palm Tree House in association with Escape Haven Bali’s representatives.

Our Responsibility to You As the retreat operator, we make arrangements with other parties to provide you with some of the services on your retreat. These parties are independent suppliers over whom we have no direct control. The Palm Tree House in association with Escape Haven Bali holds no responsibility for independent contractors (or weather conditions) changing services on the retreat. The Palm Tree House in association with Escape Haven Bali is not responsible for any claims, losses, damages, costs or expenses arising out of injury, accident or death, damage, loss or delay of baggage or other property; or delay, inconvenience, loss of enjoyment, or frustration, whether physical or mental resulting from: (1) the act or omission of any party including The Palm Tree House in association with Escape Haven Bali or its employees; (2) mechanical breakdown, government actions, weather or other factors beyond our control; (3) your failure to read information provided and follow instructions including, but not limited to, obtaining required travel protection & health insurance and providing correct & complete personal, health and travel information; (4) your cancellation or change for any reason in travel services offered; and (5) your medical or health problems or physical disabilities. We maintain a standard of never canceling a retreat that has guests booked on it, but in the unlikely event of a cancellation made by us, The Palm Tree House in association with Escape Haven Bali’s liability will be to refund net money paid for retreat package. The Palm Tree House in association with Escape Haven Bali is not responsible for any fees caused by such cancellation paid to airlines and any other agreements made by guests with outside operators.

Liability and Risk Waiver

Your booking will only be confirmed on receipt of your Liability Waiver and Assumption of Risk form.

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