One of the very special defining characteristics of The Palm Tree House is our staff. We are so proud of our Balinese-led team that make each and every guest feel like family. On your boutique Bali retreat, you are able to enjoy a close connection with your host team- you have your own retreat cook that prepares meals right in front of you in the kitchen. You have a dedicated guest relations manager that welcomes you and helps you create and customize your schedule so your retreat week is everything you dream of and more. You have a private driver collect you from the airport and transport you to retreat, as well as take you and your fellow retreat guests on sightseeing adventures around the island. The butlers, housekeeping team, security and spa team are all on hand to care for you and make your week both enjoyable and memorable. The Palm Tree House is about family and The Palm Tree House is your Bali home away from home.
CAEZA, GUEST RELATIONS
Our beautiful guest relations manager Caeza is originally from Java, however the moment she arrived in Bali, she knew it was home for her, and relocated her life to be here. Caeza’s passion is people, and making connections with people from all walks of life. This desire to connect and create happiness in people’s lives is what brought her to The Palm Tree House. Caeza loves meeting and greeting each and every guest and loves sharing with them all the local knowledge she has of Indonesia. She also teaches Indonesian classes in her spare time. Outside of work Caeza also loves to spend time alone in the ocean, write poetry and read. Her goal in the future is to create her own foundation for women in need.
Tintin is an absolute favourite with all of the guests who adore her creative dishes and nurturing nature. Titin adores spreading positivity and her greatest passion is cooking. So much love and care goes into every single dish that Titin creates. She loves being creative and has a real flair for presentation, delighting guests with her colourful fruit platters, abundant salads and traditional Balinese dishes. You will always see Titin in the kitchen with a smile, and if you’re lucky, she will also teach you her secret sambal recipe!
Manik, our operations manager, has been with our founder Janine since the very beginning. Of course, that makes her everybody’s go-to person because she has the answers for everything! Manik is Balinese born and raised, however she also spent time in the United States, which she looks back on lovingly as a transformative and inspiring time in her life. She is now married with two beautiful children, one of them named Keanu after her Hollywood ideal Keanu Reeves! Manik adores entertaining people with her jokes and laughter and is best known for her bright lipsticks, beautiful dresses, high energy and unwavering smile. A lover of garlic bread and Beyonce, Manik still calls Ubud her favourite place to be where she can immerse herself in the peace and tranquility of her home village.
Manti is our wonderful, attentive and incredibly kind-hearted butler who has been working with us at our sister retreat for over 4 years. Her time at Escape Haven means that Manti has exceptional customer service, nothing is ever too much trouble for Manti and she loves surprising and delighting guests. She is always there with iced cold tea when you return at the end of the day, or greeting you with a genuine smile and pancakes when you arrive at breakfast. Manti has two children but decided to continue working to be independent. Her motherly nature is always appreciated by guests. In her spare time Manti also loves to sing and dance. She is a wonderful part of The Palm Tree House team.
Kadek is our other fabulous butler who is originally from Tabanan, in central-south Bali. Kadek is a friendly, kind-hearted and genuine person who loves caring for guests and making sure every need is met. He is always there to welcome guests and share his top tips on where to go and what to do in Canggu. He has wonderful attention to detail and is incredibly organised and efficient, which helps everything on retreat run smoothly. In his spare time, Kadek loves playing badminton and going fishing.
AYU, SPA THERAPIST
Ayu is one of our talented spa therapists from Singaraja, Bali. She is highly experienced in her role, and is also incredibly intuitive and works from the heart. She loves helping guests ease their stress and tension and enjoy all of the wonderful relaxing and rejuvenating treatments on offer at The Palm Tree House. Ayu brings a sense of peace, calmness and ease with her wherever she goes and immediately helps guests feel safe, relaxed and free of worries. In her spare time, Ayu likes to relax and have fun by reading comics and playing video games.
SANTI, SPA THERAPIST
Santi is another one of our experienced spa therapists who is originally from Tabanan, Bali. She has always been passionate about caring for people and helping them feel the best they possibly can. As a spa therapist, she loves being able to help people relax and treat themselves to something special. Santi loves her job and also how it enables her to be independent and live a full life. In her spare time she enjoys spending time with her son and also going shopping.
Made is the head of our exceptional housekeeping team at The Palm Tree House. He has been with us for a long time and is always on hand to make sure the villa and grounds are in perfect condition every single day. He takes great pride in his work and his attention to detail and eagerness to please ensures that everything is always spotless and in order. Made is originally from Singaraja and his is a father to two beautiful girls. When he isnt working Made likes to socialize with family and friends and relax by watching tv. He is a good person and a hard worker and always has a smile on his face.
Putu is our other wonderful passionate cook who has also worked in our kitchen at our luxury big sister retreat, Escape Haven. Putu has always loved making food so she decided to make her hobby her work also. In her spare time she loves doing volunteer work around Bali and Indonesia to help people and communities in need. If there is ever a natural disaster or families in need of extra help, Putu goes out of her way to do what she can to make people’s lives better. She is an inspiration to us and always makes the guests feel safe and right at home.